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Coverlay FAQ's

  1. About Coverlay® & Our Products
    1. What is a Combo Discount and how do I get one?
    2. How do I place an order?
    3. Are the dash covers full dash replacements?
    4. Do I have to remove my dash to install a Coverlay dash cover?
    5. What do I use to attach the dash cover to my original dash? Do you supply this with the product?
    6. How do I clean my Coverlay?
    7. Are the door panels a cover or a replacement?
    8. Are the door panels sold as a set or can they be bought individually?
    9. What colors do you offer?
    10. How can I get an exact color match if the generic color is not close enough?
    11. How does the limited lifetime warranty work and what are the details?
    12. Where are you located?
    13. How long have you been in business?
  2. Orders & Returns
    1. How fast is my order processed?
    2. When will my order ship?
    3. What shipping options are available?
    4. How will you ship my order?
    5. Do you ship outside of the USA?
    6. Do you ship to Alaska and Hawaii?
    7. Do you ship to APO/FPO addresses?
    8. Do you ship to Canada and US Territories?
    9. When will I receive my order?
    10. Do you offer expedited shipping?
    11. Can I have my order sent to more than one address?
    12. What could cause a shipping delay?
    13. Delays by shipping companies
    14. Delays during holiday seasons
    15. Undeliverable packages (orders returned to us)
    16. Billing address information is inconsistent with what is on the credit card record
    17. How do I return a product?
    18. Restocking Fee
    19. Return Shipping Costs
  3. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us

About Coverlay® & Our Products

Q: What is a Combo Discount and how do I get one?

We offer a 10% discount on certain part combinations. If you purchase all parts available for a certain year, make, and model, you may qualify. Click on the Combo Kit Tab at the top right to search for combos for your vehicle. Call 1-800-633-7090 for more information.

Q: How do I place an order?

You can order online through the shopping cart, by phone at 1-800-633-7090 or by printing your completed shopping cart order and mailing it to Coverlay MFG, INC., 4017 Hwy 67 N., San Angelo, TX 76905 or faxing it to us at 325-658-8885. Please provide contact information when sending us a printout of your shopping cart order.

NO COD ORDERS ARE ACCEPTED. ORDERS PAID BY CHECK WILL NOT SHIP UNTIL THE CHECK HAS BEEN PROCESSED. ALL PRICES ARE SUBJECT TO CHANGE.

Q: Are the dash covers full dash replacements?

No, these are covers that you place on top of your original dash. They are a new skin for your original dash.

Q: Do I have to remove my dash to install a Coverlay dash cover?

No, you do not need to remove anything. You just clean the surface of your original dash then lay over top of your damaged dash the Coverlay dash cover. Most owners can install a Coverlay dash cover in 30 minutes or less.

Q: What do I use to attach the dash cover to my original dash? Do you supply this with the product?

We use an RTV clear silicone adhesive, that you apply to the underside of the dash cover. Yes, we will supply you with the adhesive and a set of instructions.

Q: How do I clean my Coverlay?

Wipe down your Coverlay with an ammonia based cleaner such as Windex and a soft rag or use a mixture of mild soap and water. DO NOT USE ARMOR ALL TYPE PRODUCTS as they may soften the plastic and cause warping.

Q: Are the door panels a cover or a replacement?

The door panels are full replacements. Most of our door panels come with all installation hardware, weather stripping, and padded armrest. Check the application information to verify.

Q: Are the door panels sold as a set or can they be bought individually?

All of our door panels are sold as a set and cannot be bought individually.

Q: What colors do you offer?

We have 13 different generic colors to choose from. We CANNOT guarantee an exact color match. Look for our color chart in the Gallery.

Q: How can I get an exact color match if the generic color is not close enough?

Find an automotive paint store in your local area and request a spray can of automotive vinyl spray mixed to your specific color code. The paint store personnel can help you find the color code for your vehicle. You can then repaint the Coverlay dash cover or door panel.

Q: How does the limited lifetime warranty work and what are the details?

Coverlay Manufacturing, Inc. warranties all of its products to be free of defects in workmanship and material. It further warranties that when properly installed our dash covers will not warp or crack for the life of the vehicle. Color is not covered under warranty. If a product failure occurs, Coverlay Manufacturing, Inc. will replace the defective product in the original color ordered. Cost of shipping replacement parts is not covered.

Q: Where are you located?

We manufacture and ship all products from San Angelo, Texas.

Q: How long have you been in business?

We have been manufacturing replacement door panels and dash covers for over 30 years. All of our products are made in the USA.


Orders & Returns

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same day if received by 4:00pm CST, Monday through Friday. Orders received after 4:00pm will be processed the following business day. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

Your order will ship two business days from the day it is processed.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you will need to contact us before ordering to get a shipping quote.

Q: How will you ship my order?

We ship primarily through UPS, however, some shipments outside of the Continental US may be shipped by US MAIL. Coverlay reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship outside of the USA?

We do ship to countries outside the United States. However, shipments outside the Continental US cannot be ordered through our website. Contact us by phone for a shipping quote and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact form.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii cannot be ordered through our website. Contact us by phone for a shipping quote and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website as acceptance to this type of address varies. If you would like to place an order and ship it to an APO/FPO address, we recommend that you contact us by phone for delivery verification and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact.

Q: Do you ship to Canada and US Territories?

Yes, however, shipments outside the Continental US cannot be ordered through our website. Contact us by phone for a shipping quote and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact form.

Q: When will I receive my order?

Orders ship directly from our warehouse in San Angelo, TX. Standard ground shipments will take 1-6 business days to arrive from date of shipment, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Please allow extra time when shipping to remote rural areas and during peak holidays. Please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. However, expedited shipments cannot be ordered through our website. Contact us by phone for a shipping quote and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact form. The expedited shipping duration does not include the time to process your order.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.

Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 15% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: How do I return a product?

When you receive your Coverlay Manufacturing, Inc. shipment you should inspect it immediately for damage and correct part number/color. All claims must be filed within 48 hours of receipt of shipment. If a product arrives damaged, we will replace the product in the original color ordered. If a product is left out of an order or a part received is different from the part documented on the original order, Coverlay will exchange the part at no cost.

Furthermore, if a retail purchaser of any Coverlay Manufacturing, Inc. product is not totally satisfied with his or her purchase they may return it within 90 days of purchase with copy of receipt for a full product refund. Products returned within 90 days must be shipped back in original packaging, freight prepaid by purchaser and be received within 30 days of return authorization date. Returns from a Coverlay Dealer will automatically incur a 15% restock fee.

Color match is not guaranteed.

Prior to return of any product, you must call 1-800-633-7090 for a return authorization number. Product received without a return authorization will not be credited.

Q: Restocking Fee

Returns may be subject to a 15% Restocking Fee.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Coverlay to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Coverlay brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Coverlay, please contact us via email at coverlay@gmail.com. Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Coverlay offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Coverlay takes great pride in having you as a customer and we will ensure your privacy as a customer. Coverlay does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain areas of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Coverlay seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Coverlay reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Coverlay, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to coverlay@gmail.com.

We are confident that your visit to Coverlay is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-800-633-7090.


The Coverlay Solution

Color Is Free

13 generic colors available at no additional cost. Color match not guaranteed

Save Time & Money

Our covers & panels can update your vehicle for less and in minutes

Easy Installation

No special tools needed. You can install with the confidence of doing it right

Guaranteed to Fit

All of our products are manufactured specifically for your vehicle

Fast Shipping

Made to order, ships within 48 hours

Have Any Questions?

1-800-633-7090Mon-Fri 8am-4:30pm (CST)

Live ChatOffline