Orders & Returns

  1. How fast is my order processed?
  2. When will my order ship?
  3. What shipping options are available?
  4. How will you ship my order?
  5. Do you ship outside of the USA?
  6. Do you ship to Alaska and Hawaii?
  7. Do you ship to APO/FPO addresses?
  8. Do you ship to Canada and US Territories?
  9. When will I receive my order?
  10. Do you offer expedited shipping?
  11. Can I have my order sent to more than one address?
  12. What could cause a shipping delay?
  13. Delays by shipping companies
  14. Delays during holiday seasons
  15. Undeliverable packages (orders returned to us)
  16. Billing address information is inconsistent with what is on the credit card record
  17. How do I return a product?
  18. Restocking Fee
  19. Return Shipping Costs

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same day if received by 4:00pm CST, Monday through Friday. Orders received after 4:00pm will be processed the following business day. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

Your order will ship two business days from the day it is processed.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you will need to contact us before ordering to get a shipping quote.

Q: How will you ship my order?

We ship primarily through UPS, however, some shipments outside of the Continental US may be shipped by US MAIL. Coverlay reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship outside of the USA?

We do ship to countries outside the United States. However, shipments outside the Continental US cannot be ordered through our website. Contact us by phone for a shipping quote and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact form.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii cannot be ordered through our website. Contact us by phone for a shipping quote and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website as acceptance to this type of address varies. If you would like to place an order and ship it to an APO/FPO address, we recommend that you contact us by phone for delivery verification and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact.

Q: Do you ship to Canada and US Territories?

Yes, however, shipments outside the Continental US cannot be ordered through our website. Contact us by phone for a shipping quote and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact form.

Q: When will I receive my order?

Orders ship directly from our warehouse in San Angelo, TX. Standard ground shipments will take 1-6 business days to arrive from date of shipment, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Please allow extra time when shipping to remote rural areas and during peak holidays. Please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. However, expedited shipments cannot be ordered through our website. Contact us by phone for a shipping quote and order placement at 1-800-633-7090. Our team is available Monday through Friday 8am – 4:30pm Central Time or use our online contact form. The expedited shipping duration does not include the time to process your order.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.

Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 15% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: How do I return a product?

When you receive your Coverlay Manufacturing, Inc. shipment you should inspect it immediately for damage and correct part number/color. All claims must be filed within 48 hours of receipt of shipment. If a product arrives damaged, we will replace the product in the original color ordered. If a product is left out of an order or a part received is different from the part documented on the original order, Coverlay will exchange the part at no cost.

Furthermore, if a direct retail purchaser of any Coverlay Manufacturing, Inc. product is not totally satisfied with his or her purchase they may return it within 30 days of purchase with copy of receipt for a full product refund. Products returned within 30 days must be shipped back in original packaging, freight prepaid by purchaser and be received within 30 days of return authorization date. Returns from a Coverlay Dealer must be within 30 days of purchase and will automatically incur a 15% restock fee. All returns must be received in restock condition.

Color match is not guaranteed.

Prior to return of any product, you must call 1-800-633-7090 for a return authorization number. Product received without a return authorization will not be credited.

Q: Restocking Fee

Returns may be subject to a 15% Restocking Fee.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.